More than 1,000 Brookhaven and Dunwoody customers may not have received their DeKalb County water bills on time. The county says it will not suspend their water service while it tries to figure out the billing problem.
“Somebody called us and said, ‘Hey, we’re getting [water] cut-off notices, but we didn’t get a bill,’” said DeKalb County spokesman Burke Brennan.
The “handful” of complaining customers have similarities in their locations and billing cycles. That makes the county believe that the problem is limited to a maximum of 1,025 customers in Brookhaven and Dunwoody, Brennan said. The county services more than 200,000 water customers in total.
The basic problem is some customers not receiving their water bills in the latest 60-day cycle. The county is working to figure out the cause of the billing problem and identify all effected customers. In the meantime, no one’s water service will be suspended. The DeKalb Department of Watershed Management will work out a payment plan with any affected customers later.
“We know about the issue. We’re on top of it,” Brennan said.
For more information, or to check the billing status of an account, email dekalbwaterbillingfn@dekalbcountyga.gov or call 404-378-4475. The Watershed Management website is dekalbwatershed.com.
I realized last month I had not received a bill, called Watershed, was told I could pay online since the due date was the day before. Was told that their records indicated the meter had been read but an invoice had not been generated. THEN, I was charged a fee to pay online; I asked that the fee be waived since I never received a bill. . .Am waiting to see if that happens.