The City of Brookhaven is conducting a resident satisfaction survey to gather feedback on city services, following up on a similar 2023 questionnaire.
According to a release from the city, the surveys, which will compile resident feedback on a wide variety of city services and programs, are being mailed in September to a representative statistical sampling of Brookhaven’s population. Selected households will have the opportunity to complete the survey by mail or online.
“The purpose of the survey is to gather feedback on city programs and services. Using the first survey in 2023 as a baseline, we will be able to measure our progress on delivery of local government services,” said Brookhaven City Manager Christian Sigman in the release. “Actively engaging residents helps us identify areas where we can improve.”
Related stories:
• City conducts survey regarding racial equality and social justice
• Brookhaven surveys residents for update to comprehensive plan
The survey will ask residents about their level of satisfaction and priorities for community services, including public safety, parks and recreation, code enforcement, public works, communication and customer service.
According to the release, it will take participants approximately 10-15 minutes to complete a survey, and all personal information and individual survey responses will remain confidential. The goal is to achieve a minimum of 400 completed surveys.
The survey results will be presented to the Brookhaven City Council once the threshold for accuracy is reached, and then will be made available to the public.
Brookhaven’s resident satisfaction survey, which was conducted in December 2022 and published in the spring of 2023, found that questions about the quality of life in Brookhaven had the highest levels of satisfaction, according to the city’s website.
The study found that the survey’s combined percentage of “excellent” and “good” responses among residents who had an opinion, included:
• as a place to live/raise a family: 93 percent
• overall quality of life: 88 percent
• as a place to work: 86 percent
• overall image of the city: 83 percent
• overall appearance of the city: 80 percent
The major categories of city services that had the highest levels of satisfaction in the 2023 survey, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, included 84 percent for quality of police services, 76 percent for parks and recreation programs and facilities: 70 percent for maintenance of city building and facilities and 65 percent for quality of customer service from city employees.
The study found the areas of concern that residents rated the highest, based upon the combined sum of “greatest concern” and “concern” among respondents who had an opinion (1 to 4 on a 10-point scale), included break-ins (68 percent), gun violence (58 percent), violent crime (55 percent), and drug-related crime (49 percent).
ETC Institute conducted the 2023 survey and will oversee the latest one, according to the release.