The City of Atlanta Department of Watershed Management (DWM) has relaunched its FLOAT Initiative to help customers pay off past-due water bills.
The Nov. 2 relaunch comes as the city tries to recoup more than $230 million in unpaid water bills from residents and businesses.
The FLOAT Initiative offers flexible payment options and financial assistance to customers experiencing economic hardship. The program also provides opportunities to address outstanding field service requests, resolve billing discrepancies, and make necessary account adjustments.
Float Initiative benefits and eligibility include:
• Available to eligible single-family residential customers
• Account balances that are 61 days overdue
• Increased flexibility for seniors and customers on fixed incomes.
• Payment plans up to 36 months
• Affordable down payments ranging from 2.5% of the outstanding balance
• Automatic waiver of late fees and fines
• Account adjustments and eligible one-time grants and credits
FLOAT Initiative – In-Person Assistance Locations and Hours
Beginning Nov. 2, DWM will offer in-person assistance at two locations, and on Nov. 3, five locations will be available throughout Atlanta to help eligible customers enroll in FLOAT and explore available financial assistance options.
Beginning Monday, Nov. 2
• Atlanta City Hall
55 Trinity Avenue SW, Atlanta, GA 30303
Nov. 2 – 6 (8:15 a.m. – 6 p.m.)
Monday – Friday
Regular business hours: 8:15 a.m. – 5 p.m. (Last appointment accepted at 4:30 p.m.)
• DWM Headquarters
72 Marietta Street NW, Atlanta, GA 30303
Nov. 2 – 6 (8:15 a.m. – 6 p.m.)
Monday – Friday
Regular business hours: 8:15 a.m. – 5 p.m. (Last appointment accepted at 4:30 p.m.)
Additional Locations – Beginning Nov. 3
• Rosel Fann Recreation Center
365 Cleveland Avenue SE, Atlanta, GA 30354
Monday – Friday
10 a.m.– 6 p.m.
• William Walker Recreation Center
2405 Fairburn Road SW, Atlanta, GA 30331
Monday – Friday
10 a.m.– 6 p.m.
• C.T. Martin Natatorium and Recreation Center
3201 Martin Luther King Jr. Drive SW, Atlanta, GA 30311
Monday – Friday
10 a.m.– 6 p.m.
Additional Saturday Dates – C.T. Martin Recreation Center
Nov. 21, Dec. 19, Jan. 9, and Jan. 30
10 a.m.– 2 p.m.
The FLOAT Initiative will be available through Jan. 31, 2027.
Visit www.atlantawatershed.org/float2 to book an appointment or contact DWM Customer Service for additional information at (404) 546-0311.
